SHIPPING POLICY
1. Order Confirmation and Processing Time
All orders are subject to product availability. Once your order is placed, you will receive an email confirmation. We strive to process and prepare all confirmed orders for shipment within 24 hours (one business day) of receipt. This processing time is in addition to the shipping time.
Please note that orders placed on weekends or major holidays will begin processing on the next business day. If an item is not in stock, we will notify you immediately and refund the total amount of your order using the original method of payment.
2. Cancellation Policy
If you wish to cancel an order, you must do so within 24 hours of placing the order.
This 24-hour window aligns with our order processing time. Once this time has passed, your order may already be prepared for shipping, and it cannot be canceled. To request a cancellation, please contact us immediately at info@ashlynlane.com with your order number.
3. Domestic Shipping Options
We offer the following shipping methods for domestic orders (within the United States):
Shipping costs are calculated at checkout based on the weight and size of your order and your shipping address.
4. International Shipping
We currently offer international shipping to [List countries or regions, or state "select international destinations"].
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International shipping times vary by destination. Please allow 14-21 business days for delivery after processing.
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Customs, Duties, and Taxes: The customer is responsible for any customs fees, import duties, taxes, or tariffs imposed by their country of residence. These fees are not included in the shipping cost and are the sole responsibility of the buyer.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package's delivery status directly with the shipping carrier.
6. Lost or Damaged Items
[Insert Company Name or Ashlyn Lane] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. Returns Policy
Our return policy is separate from our shipping policy. Please refer to our Returns Policy page for information regarding returns, exchanges, and refunds.
